Title: Senior Member Services Representative
Reports to: Credit Union Branch Manager
Opening & closing of member accounts
Processing members transactions
Facilitating loan applications
Provide positive member experience
Process opening and closing activities, including counting and balancing drawer at various intervals during the day & teller system
Scanning checks for submission to corporate credit union
Oversee daily operations, including supervision of Member Service Representatives, adherence to policies, equipment operation/repair, maintenance of database, secured opening and closing operations, cash/ledger balances, etc
Be conversant with credit union policies in accordance with NCUA regulations, including updating policies when changes are required. (Ensure that staff and policies are in synch on a daily basis)
Participate in meetings, webinars and conferences provided by the National Credit Union Administration, New Jersey Credit Union League, Credit Union National Association and other applicable organizations
Implement and monitor collection process, facilitating calls and mailings
Interface with credit union vendors such as Fiserv OnCU, TransUnion, CUNA Mutual, etc. (and develop new vendors as applicable)
Ensure vendor due diligence based on NCUA examinations as applicable (i.e., quarterly etc.)
Provide intervention when required to satisfactorily resolve member, staff or daily facilitation issues
Ensure that all staff has appropriate training in NCUA requirements
A minimum of Bachelor’s level professional with related credit union experience or equivalent
Experience with multi-cultural populations
Excellent communication and interpersonal skills
Proficiency with a variety of computer software programs
Bilingual (English-Spanish) preferred
Physical and Mental Demands:
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit or stand for long periods; talk or hear, both in person and by telephone, use hands to finger, handle, feel or operate standard office equipment, reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may have occasional contact with abusive and/or physically violent clients. If the employee works in a typical office condition, the noise level is generally quiet.
Note: Employee may be asked to perform other duties or tasks not identified in this list, but which are within the competence of someone with the above skills. The employee reserves the right to modify this job description based upon company needs.
To Apply Contact:
GBCA Inc., Human Resources 392 Main St. Hackensack, NJ 07601 or
Email along with resume to firstname.lastname@example.org or Fax to (201) 342-9339
We are an Equal Opportunity Employer (EOE). Equal access to programs, services and employment is available to all persons.