• Greater Bergen Community Action

JOB OPPORTUNITY: Associate Director of Family Services

Title: Associate Director of Family Services

Reports to: Area Director

FLSA: Exempt

Position Summary:

This position oversees the parent, family, and community engagement component of our program. This position is responsible for ensuring that all direct staff engage and build relationships with children and parents so they can meet individual goals. This position also guides program to engage families so their input is included to develop and meet program goals. This position identifies community partners who can provide support for parents and with whom we can collaborate to meet common goals. In the event of an emergency situation, and any and all issues concerning the notification of the Division of Child Protection and Permanency (DCP&P), the Associate Director of Family Services has the responsibility to guarantee that proper protocol and procedures are followed. The Associate Director of Family Services advises the area director of all DCP&P involvement per updated reporting procedures.

Job Responsibilities:

  • Learns and adheres to the philosophy and mandates of Head Start/Early Head Start as outlined in the Performance Standards and the Policies and Procedures of Greater Bergen Community Action

  • Understands how children develop and learn in a variety of school, family and community contexts and provides opportunities that support their intellectual, social, emotional and physical development

  • Creates a teaching and learning community in which individual differences are respected

  • Directs and supervises all Family Services Staff

  • Oversees social service referrals are entered into the Child Plus, or any other data base deemed appropriate and necessary by any government or non-government agency, by the date specified by Associate Director for Family Services

  • Trains family workers on how to conduct parent workshops in Active Parenting, and any other type of parent workshop as per the request of the Area Director

  • Provides ongoing supervision of all social service specialists and family workers

  • Provides training as needed

  • Works in conjunction with the Area Director to arrange speakers for parent information and training gatherings

  • Attends monthly parent committee meetings if assigned Family Worker is not able to do so

  • Oversees the recruitment, screening and hiring of Social Service Staff

  • Coordinates and implements the Head Start Parent, Family & Community Engagement Framework

  • Reviews and/or updates Family Handbook annually

  • Ensures that the outreach and recruitment of children and their families is maintained using appropriate procedures

  • Responsible for submitting Social Service monthly report to the Area Director

  • Encourages advocacy role for staff and parents on individual and community level

  • Consults with parents as needed. Refers them to and follows up on their involvement with other social service agencies. Conducts home visits to families if necessary

  • Keeps current with community resources for the locations served by Head Start/Early Head Start

  • Ensures that all family needs assessments are completed on each family

  • Monitors the maintenance and updating of all mandated records.

  • Provides direct intervention with families in crisis as needed and/or assists assigned family worker.

  • Coordinates professional development of social service staff by authorizing attendance at outside workshop and/or scheduling in house training with internal staff and/or outside presenters.

  • Provides ongoing training to specialists on staff supervision, working with challenging families, etc. so they can better mentor line staff.

  • Oversees monitoring of all children’s records monthly to ensure that all paperwork is complete and follow-up is documented.

  • Observes children in the classroom setting periodically or on request and provides feedback on individual children.

  • Provides information, referrals and/or distributes or oversees the distribution of donations in order to assist with maintaining the safety and bodily cleanliness of each child.

  • Provides workshop and trainings on health and hygiene with the families we serve.

  • Participates in Head Start, and/or any other assessment tool required by agency and/or any other regulatory body

  • Shares information with parent/guardian and plans, as a team, strategies for meeting the individual needs of each child

  • Meets with supervisors to discuss progress, classroom observations, program planning, professional development, and plans for specific training as needed

  • Participates as an active, responsible member of the professional community, engaging in a wide range of reflective practices, pursuing opportunities to grow professionally and establishing collegial relationships to enhance the teaching and learning process

  • Knows and understands how education research and other methods of inquiry can be used as a means for continuous learning, self-assessment and development

  • Participates in the design and implementation of the Individualized Education Program (IEP) and Individualized Family Service Plan (IFSP), where appropriate

  • Learns through professional education organizations

  • Makes the entire school a productive learning climate through participation in collegial activities

  • Establishes and maintains a harmonious relationship with fellow staff and parents

  • Attends all meetings as specified by the Area Director and/or requested by administration

  • Is punctual and adheres to the work schedule assigned

  • Assists with classroom coverage at own site and/or any other site upon request of supervisor and/or administration

  • Communicates clearly and concisely in English, both orally and written

  • Operates a computer and other standard office equipment to meet the demands of the position

  • Establishes and maintains effective working relationships with management, clients, representative of community organizations and other staff members

  • Assumes and performs any other additional assignment as directed by the Area Director and/or administration in order to ensure the effective servicing the clients in our care

  • Responsible for the overall safety of each child in the GBCA HS/EHS program

  • According to the New Jersey mandated reporting guidelines, any person having reasonable cause to believe that a child has been subjected to abuse or acts of abuse should immediately report this information to the State Central Registry (SCR). If the child is in immediate danger, call 911 as well as 1-877 NJ ABUSE (1-877-652-2873)


  • BA/BS in Social Work, Education, or related field with at least 3 years of experience working with and/or managing social workers.

  • Bi-lingual is a plus

  • Valid New Jersey Driver’s License

Knowledge of:

  • Writing, filing and maintaining concise and accurate reports, correspondence and other written materials;

  • Social work theory, principles and practice, including assessment, case management and counseling skills.

  • Human behavior theory.

  • Public social service programs on the federal, state, and local level.

  • The local community and agency resources supporting social functions.

  • Supervisory principles and practices.

  • Group dynamic theories and methods.

  • Applicable federal, state, local, and agency laws program related. In addition, policies, regulations, and contract guidelines within areas of responsibility.

  • Current trends and issues in the field of social work.

  • Methods of identifying and assessing social needs.

  • Public relations principles and practices.

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, stand or bend; talk or hear, both in person and by telephone, use hands to find, handle, feel or operate standard office equipment; reach with hands and arms to lift up to fifty pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee will also work outdoors with children during some part of the day during each season.

Mental Demands:

While performing the duties of this job, the employee is regularly required to use written and oral communication skill; read and interpret date, information, and documents; analyze and solve problems; observe and interpret situations; perform work on multiple, concurrent tasks and constant interruptions; and interact with management, staff, clients, state representatives, and other encountered in the course of work.

To Apply Contact:

GBCA Inc., Human Resources 392 Main St. Hackensack, NJ 07601 or


and email along with resume to humanresources@greaterbergen.org or Fax to (201) 342-9339

We are an Equal Opportunity Employer (EOE). Equal access to programs, services and employment is available to all persons.

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Greater Bergen Community Action is a 501(c) (3), not-for-profit Community Action Agency. Established in 1967, Greater Bergen is part of a nationwide network of poverty-fighting enterprises which were established as part of the nation’s effort to address the intractable and persistent problem of poverty in America.

Contact Us

GBCA Headquarters
392 Main Street
Hackensack, NJ 07601


Registered 501(c)(3). EIN: 22-1818014